ReStore Donation Associate



Application Deadline:     November 30th, 2020

Work Week:                       Full-time, permanent 

Job Location:                     764 Division St., Cobourg ON  K9A 5V2


ReStore Floor Manager



The position is responsible for supporting customers and volunteers to ensure the movement and coordination of materials from the donation centre to the ReStore sales floor. The position will require strong customer service skills to ensure that all customers and donors are receiving the best experience possible. The position will support other elements of the ReStore business while always promoting the values that embrace the mission of Habitat for Humanity Northumberland.

Duties & Responsibilities:

The ReStore Donation Associate will be primarily responsible for supporting customers and volunteers to ensure the movement and coordination of materials from the Donation Centre to the ReStore sales floor. Additionally, the ReStore Donation Associate will:


Administration and Communications

  • Open the ReStore and ensure that cash float is in place;

  • Offer other such administrative support to the ReStore Floor Manager as required;

Health & Safety

  • Follow all Health and Safety policies and procedures as outlined by the ReStore Manager and ReStore Floor Manager;

  • Work in a manner that is safe and respectful for self and all other employees and volunteers while setting an example for all other employees and volunteers;


Customer Service and Sales

  • Work, as part of a cohesive team, to meet and exceed established sales targets;

  • Assist with store opening and closing, customer service, and the cash desk;

  • Oversee and manage the volunteers at the cash desk;

  • Be familiar with customer return and credit policies and procedures;

  • Provide exceptional, proactive, customer-centered service on the front line to all ReStore customers and donors;

  • Provide customer service that includes helping customers and donors load or unload materials and products;

  • Promote the mission and vision of Habitat for Humanity Northumberland to customers and donors;

Inventory Management

  • Be familiar with the inventory and donation standards in order to provide final decision on donation drop-offs at the ReStore;

  • Support the ReStore Floor Manager and the ReStore volunteers in the placement, movement and staging of materials;

  • Support the ReStore Floor Manager in the processing and management of donations in the backroom operations;

  • Support the ReStore Floor Manager to ensure that donations are processed;

  • Provide back-up support for donation pick-ups when required; and

Additional Responsibilities

  • Assist with or complete any other such projects or tasks as may be assigned by the ReStore Manager or the ReStore Floor Manager from time to time.


  • Retail experience;

  • Technical competencies;

  • Experience working with volunteers would be an asset;

  • Strong people skills;

  • Strong communication skills, with proven results;

  • Ability to multi-task and meet deadlines;

  • Ability to work independently and as part of a team;

  • Access to a vehicle;

  • Driver’s license and maintain an excellent driving record;

  • Ability to work flexible hours – weekend work and some evenings; and

  • Commitment to the mission of Habitat for Humanity Northumberland and representing that mission within the community.



Applications will be accepted until close of business on Friday November 30th. Applications can be sent Attention: Maggie Loken, ReStore Manager by email (

No phone calls please. All applicants will receive an e-mail confirming receipt of their application, but only those being considered for an interview will be contacted.



About Habitat for Humanity Northumberland:

Founded in 1998, Habitat for Humanity Northumberland is a non-profit organization working towards a world where everyone has a decent place to live. Habitat for Humanity brings communities together to help families build strength, stability and independence through affordable homeowner. Habitat for Humanity Northumberland and its volunteers have assisted 58 partner families in obtaining affordable homeownership and 25 families maintain affordable homeownership. 


Habitat for Humanity Northumberland is one of 54 local Habitats working in Canada. Habitat for Humanity Canada is a member of Habitat for Humanity International, which was established in 1976 and has grown to become a leading global non-profit working in more than 70 countries. For more information on Habitat for Humanity Northumberland, please visit

© 2020 by HFHN.

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764 Division Street, Cobourg ON   K9A 5V2

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Habitat for Humanity of Northumberland  87169 6498 RR0001